Cancellation & Refund Policy:

• These Terms & Conditions (the “Cancellation Policy”) govern your use of our services provided on our website https://www.balajimedfurn.com (“Website”).
• The Website is owned, registered and operated by “Sree Balaji Enterprises” (“Sree Balaji Enterprises”, “Company”, “we”, “our” or “us”), a proprietorship company, incorporated under the provisions of the Companies Act, 2013 and having its registered office at No.107, Annai Nagar, Vadaperumbakkam,  Chennai, Tamil Nadu 600060, India.
• These Terms & Conditions, Cancellation Policy and the Privacy Policy together govern the Cancellation Policy of the Website.
• The Company operates the Website to provide online access to information about the Company and the products, services, and opportunities we provide at the Company (‘Services’). Please read these Terms & Conditions carefully before you use the Services. If you do not agree to these Terms & Conditions, the Cancellation Policy and the Privacy Policy, you may not use the Services. By using the Website, you signify your acceptance to the Cancellation Policy and the Privacy Policy and Terms & Conditions, which takes effect immediately upon your use the Services, and create a legally binding arrangement for you to abide by the same.
• We reserve the right to change the Terms & Conditions at any time without notice or posting changes on our Website and you shall be liable to update yourself of such changes, if any, by accessing the changes on the Website.
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Device-information:

We collect information from and about the computers, phones, television, tablet and other web-connected devices that you use to access or integrate with our Services. The information we collect includes (i) device attributes that refers to information such as the operating system, hardware and software versions, signal strength, browser type, file names and types and plugins; (ii) device operations that refers to information about operations and behaviors performed on the device which can help us distinguish humans from bots; (iii) unique identifiers and device IDs; (iv) device signals; and (v) network connection information.

Returns

Your experience is our reward!

We attempt to deliver the best and hope to create a satisfactory and unique experience for you all. All the items undergo quality check and are delivered to you with utmost care.

But even with all the precautions, the order is delivered to you in damaged condition or with manufacturing defect, we will be accepting returns.
Please note that we accept returns only when the order is delivered to you in damaged condition or possess any manufacturing defect as per the specifications mentioned in our product pages.

The Process for returns:

• To return an item call us on +91 866 744 9464 or drop us an email at customersupport@balajimedfurn.com with the following details within 48 hours of the delivery of the product:
  • The clear photograph of the delivered order where the defect/damage is visible.
  • Your order Number and registered mobile number.
  • Once we receive the details, Sree Balaji Enterprises experts will analyse the details and will process the return and replaced/refunded.
  • The customer support team might connect with you over the call or email for any questions if required.
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Cancellation Policy

• Request to cancel the order will be accepted only if the product has not been shipped by us on the date of the request. If accepted, you will be entitled to get a refund of the entire amount.
• If we receive a cancellation request after the product/s has been shipped by us, the cancellation request will not be accepted.
• Sree Balaji Enterprises reserves the right to cancel or refuse to accept any order placed due to various reasons like no availability of stock, pricing errors, factual errors or problems identified with the personal/financial details provided etc.
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Refund

• If you do not wish to avail the replacement, we will issue a coupon of the same value to the customer to be availed within a specified time period mentioned on that coupon. This can be used to pay your subsequent bills on the Website.
• In case of prepaid-orders being cancelled/returned the amount to be refunded shall be paid through the original source. We credit the money back to the Payment Facility used to pay for the order which can take up to 10 to 15 working days to reflect in your statement.
• COD orders will be refunded to the account details submitted on the Website while requesting refund.
• In any of the above case delivery charges are non-refundable.
• Under no circumstances, will you be entitled to a cash refund.
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Coupon

• You can redeem your coupons at the time of placing your order and the coupon amount shall be deducted from the total payment amount. You can proceed to checkout and pay the remaining amount using any other form of payment.
• Only one coupon code can be used on a single order.
• Coupon offer cannot be clubbed with any other scheme.
• Sree Balaji Enterprises reserves the right to cancel/ change / modify / add/ delete any of the terms and conditions of the offer at any time without notice.
• Sree Balaji Enterprises reserves the right to deny honoring the offer on the grounds of suspicion or abuse of the offer by any customer without providing any explanation thereof.
• The coupons cannot be exchanged for cash.
• The coupons shall expire within a period of two months to twelve months. There are no refunds or extensions of expired coupons.
• If you choose to cancel an order after applying a coupon code, it would not be usable for a later purchase.
• In case of suspected activity, Sree Balaji Enterprises reserves the right to cancel orders.
• Coupon discount provided may affect the actual output tax payable reflected above for the order.
• For any queries on the coupon, please email us at customersupport@balajimedfurn.com.
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Governing Law and Dispute Resolution

• This Terms & Conditions shall be governed by and constructed in accordance with the laws of India, without reference to conflict of laws principles. The courts in Chennai shall have exclusive jurisdiction to determine any disputes arising in relation to, or under, the terms of this Terms & Conditions. You agree to submit to the jurisdiction of the courts in Chennai and agree to waive any and all objections to the exercise of jurisdiction over the parties by such courts.